Four steps. Ten build phases.
Everything here runs on Plan, Do, Check, Act, and it turns into a loop: what we learn in Act goes into the next Plan. Our ten build phases sit inside it. Each step below names the goal, the phases, the classic tools, and what AI adds. Pick a step; open only what you need.
We use Plan, Do, Check, Act as our headers because they're simple, clear and easy to remember, and easy to run day to day. Many of the tools here come from DMAIC (Six Sigma's Define, Measure, Analyze, Improve, Control), and we're grateful for them.
Step 1 of 4 · Plan
Plan · Decide what matters, who it's for, and where we're starting.
From my houseMy whole team is basically my SIPOC, with names. And every rock on my 90-day plan names the theme it serves.
Phase 0 · Future selfStart with the person, not the app.
Every system optimizes for something. If you don't name it, it optimizes for busy. Write three short things — in pencil. You'll revisit them, and your AI will read them before it helps you with anything.
Vision
ShapeA few sentences, present tense. Where you are, who's around, what you're spending your hours on — and what you're not.
Mission
ShapeOne sentence you could say out loud without cringing. Seasons change; so can this.
Values
ShapeThree to five words, each with a one-line “this means…”. These become your filters — the rules the system checks against.
From my houseTwo of my filters show up everywhere in this system: love as the filter — if it crowds the people I love, it doesn't ship — and Sundays for being present, away from the tech. Those two lines shaped more of the design than any tool choice.
Where to keep it
Somewhere private and quiet (mine live in a local notes vault), plus a short, shareable version your AI can read as context. The long version is for you. The short version is for the system.
Phase 0 · then cascade itA macro plan, then 90 days, then the week.CI tool · Macro plan (Hoshin kanri)
Vision is too big to act on, and a to-do list is too small to steer by. A macro plan sits in between: three or four year-level themes (big rocks). The 90-day plan pulls from those, and the week pulls from the 90 days. Lean teams call this hoshin kanri. I call it “every small thing points up.”
Vision · mission · values
3+ years · in pencil- An ordinary Tuesday, three years out
- This season, in one line
- Three to five filters
Year-level themes
this year · 3–4 big rocks- Health that lasts
- A calmer home base
- Grow at work
- Room for friends
90-day plan
this quarter · a few rocks- Walk four mornings a week
- Declutter one room a month
- Hand one lane to a specialist
The glance page
7 days · one page- Three blocks that move a rock
- What's waiting on you
- One day kept free
From my houseEvery rock on my 90-day plan names the theme it serves. If it can't name one, it waits for next quarter.
Print the blank →The catchball part: each level checks with the one above. If a rock can't name the theme it serves, it goes back up for a rethink.
Phase 1 · A living mapThe Personal SIPOC.CI tool · SIPOC
Borrowed from continuous improvement: five columns that show where your life's work comes from and who it's for. Think of it as a living map, like a will or a living trust: review it on a set schedule (we suggest quarterly) and update it as life changes. It's the map everything else hangs on.
Suppliers
- Roles — parent, spouse, employee
- Email & messages
- Vision & 90-day plans
- Calendar invites
- Wearable captures
Inputs
- Tasks & responsibilities
- Asks, bills, bookings
- Strategy priorities
- Time blocks
- Captured thoughts
Process
- Capture
- Triage
- Decide / route
- Do
- File & improve
Outputs
- Clear decisions
- Completed work
- Briefs
- Filed knowledge
- Presence
Fill yours in
- Name your suppliers — roles first, then channels (email, calendar, chat), then strategy docs.
- List the inputs you actually feel. If it never shows up as a task or decision, it isn't an input yet.
- Draw one process loop — capture → triage → decide → do → file & improve. Five steps or fewer.
- Define good outputs — a clear week, handled bills, filed notes, presence. Not “more tools.” Write how each one should be done (its CTQ) in the quality column.
- Name your customers. If an output doesn't serve one, drop it or park it. Then map what each one needs.
- Add quality and delivery measures. For each output, write how good it has to be (quality) and when it has to arrive (delivery). Those become the requirements that drive our notifications and the daily newspaper, which feeds the kanban and the daily report-out.
Why this is phase 1Before AI, the SIPOC tells you what's worth automating. After AI, it tells you what a specialist is for. My whole team is basically this page, with names.
CTQ lives hereCTQ (critical to quality) is written into the SIPOC's quality column: how we expect the thing to be done, building quality in at the source. We listen for it in the Voice of the Customer, just below.
Phase 1 · who the customers areKnow your customers, then ask what each one needs.CI tool · Stakeholder analysis
The C column tells you who. This grid tells you what each of them actually needs from you, how often, and how you'll keep them in the loop. It's where “be more present” turns into something you can plan around.
| Who | What they need from me | How often | How I keep them in the loop |
|---|---|---|---|
| Family | Presence, a calm plan, me showing up for what matters | Daily | Shared family calendar and a real check-in at dinner |
| Spouse | The same picture of the week, and no surprises | Weekly, plus as needed | A week-ahead sync and one shared list |
| Work team | Clear priorities, follow-through, quick answers | Workdays | A calendar that's true, short status notes, drafts held for my yes |
| Close friends | Being remembered, and time together | Every few weeks | Gentle reach-out reminders; voice notes, not form letters |
| Guests we host | A warm welcome, fast answers, a smooth stay | Every stay | Messages drafted in my voice and approved before they go |
| Myself | Rest, movement, time to think | Daily | A morning page, and a day kept for being present |
From my houseThis grid is also a spec for the bots. The “how I keep them in the loop” column is basically a list of jobs a specialist can draft for me.
Print the blank →Next: turn each need into something you can check. Voice of the Customer → CTQ ↓
Phase 1 · what each one needsHear their words, then define “good.”CI tool · VOC → CTQ tree
What people tell us and what we notice: their words, feedback and observations. We use it to improve the process or the task, and to find the need underneath.
A plain, checkable standard for “good,” written into the quality column of our SIPOC: how we expect the thing to be done, building quality in at the source.
They're related, but they're not the same thing. We listen first, then write the standard. It's how “be more present” becomes something the system can help with.
| Who | What they'd say | What they really need | CTQ: how I'll know it's good |
|---|---|---|---|
| Family | “Put the phone down at dinner.” | Presence at meals | Dinners without screens, most nights |
| Spouse | “I didn't know that was this week.” | The same picture of the week | Week-ahead shared by Saturday evening |
| Work team | “Did you see my note?” | Follow-through | Replies within one workday; prep ready before key meetings |
| Close friends | “We never see you!” | Being remembered | A reach-out every few weeks, in my voice |
| Guests we host | “How do we get in?” | Fast, warm answers | Replies within the hour during the day; five-star stays |
| Myself | “I need a minute to think.” | Rest and thinking time | One day a week kept free; quiet minutes most mornings |
GuardrailThese customers are people I love. AI can suggest a CTQ; I decide what “good” means.
Print the blank →Plan · the baseline (Phase 3)Measure a normal stretch before you change anything.CI tool · Baseline & data collection plan
A baseline is two ordinary weeks, measured honestly, before you fix anything. The data collection plan says exactly what counts (an operational definition), where the number comes from, and who collects it. Callie's time audit is my baseline for where the hours go. The first Control Tower reading and a first say-vs-do look are baselines too: take them before changing anything.
| Measure | Operational definition: what counts | Source | Who collects | Baseline |
|---|---|---|---|---|
| Time where I meant to | Share of scheduled hours tagged to a stated priority | Calendar tags | Callie | Example: 58% |
| Inbox at a calm level | “Needs you” pile is five or fewer at 5 pm | Inbox counts | Emmy | Example: 3 of 7 days |
| Decisions waiting on me | Items in “Waiting on you” older than 24 hours | The status board | Ford | Example: 4 |
| Routines on time | Routines that ran within 15 minutes of their time | Heartbeat log | Ford | Example: 90% |
GuardrailWrite the definition before you look at the number. Otherwise the number quietly changes meaning.
Print the blank →Plan · Phase 8 deep-work briefMap it before you hand it off.CI tool · A3 brief & mind map
Lean's A3 puts a whole problem on one page: background, current state, goal, plan, check. The mind map is how I fill it in fast. An A3 can also stand in for a whole plan-do-check-act cycle on its own.
Before a big one-off goes to Claude, I spend ten minutes mapping it: the topic in the middle, the questions around it. The branches become the brief's headings, and a good brief is why the session ends with a finish line instead of a new routine.
Why it matters
- Guests feel expected
- Fewer repeat questions
Who it's for
- First-time guests
- Friends and family visiting
What I already have
- The old guide
- Questions guests actually ask
Must-haves
- Arrival basics up top
- My voice, not a manual
Keep out
- Codes and private details
- Anything that changes weekly
Done when
- One printable page
- Tested on one real stay
From my houseI hand Claude the map, not a blank prompt. The “keep out” branch saves the most rework.
Print the blank →Do · Set up the homes and the loop, then hand steps to AI, with guardrails.
From my houseDraft-and-hold is a little slower than full autopilot. That's the point: the tap is where my judgment lives. And shine is the step I used to skip; once it became a standing nudge, Downloads stopped being a junk drawer.
Phase 2 · Information homesEverything gets one home.
One cloud source of truth, three to five lanes inside it, and a rule for the junk drawer. AI is only as good as what it can find.
The Downloads rule is the one people skip and regret: nothing lives in Downloads.
Phase 2 · keep it that waySort, set, shine, then keep it that way.CI tool · Virtual 5S
On a Lean shop floor, 5S is why every tool has an outline painted on the wall. The virtual version does the same for files, inboxes and notes, and it's the reason an AI can find anything at all.
Sort
Delete or archive what you don't need.
Old screenshots, duplicate downloads, apps you never open.
Set in order
One home for each kind of information.
Documents → cloud lanes. Ideas → capture inbox. Dates → calendar.
Shine
A weekly clean-up of Downloads, desktop and inbox.
Fifteen minutes, same time every week.
Standardize
Names and places anyone (and any bot) can predict.
Date · lane · what it is.
Sustain
A routine keeps it tidy, so willpower doesn't have to.
A weekly nudge from the chief of staff: “Shine time?”
- Downloads emptied
- Desktop holds this week's work only
- Inbox sorted into piles
- Stray files renamed to the standard
- Captures filed to a lane
Date first so it sorts. Lane second so it files itself. Plain words last so search finds it.
From my houseShine is the step I used to skip. Once it became a standing nudge, Downloads stopped being a junk drawer.
Print the blank →Phase 3 · CaptureCapture has to be nearly effortless.
One low-friction inbox for thoughts: a wearable, a voice note, a single notes app. Voice beats typing. Whatever you capture should sync somewhere searchable. In CI terms, the capture inbox is your data collection point: if it isn't captured, it can't be triaged, remembered or measured.
- One capture inbox, used daily
- It syncs somewhere searchable
It transcribes and syncs in the background, so capture costs a sentence, not a session. Captures land in the memory archive, and the morning sweep gives each one a lane.
Phases 4, 5 & 8 · Where AI fitsOne voice. Many hands. Your yes.
Here's how the pieces actually work together — including the unglamorous parts. I talk to one chief of staff. It routes to specialists, who draft and report back. Nothing leaves the house without me.
The communicator
One chat you actually talk to. It briefs you, routes asks, and speaks human so specialists don't scatter noise.
Specialists
Narrow lanes, deep context. Start with one — usually email. Add the next only when the first is boring.
A visual home
One page for the week, what's waiting on you, and the links. The calm glance layer — not another inbox.
Deep-work partner
For one-offs: a rewrite, a plan, a page like this one. Claude, in my case. Deep work, not daily ops.
Do · write it downWrite the loop down once.CI tool · Standard work
Standard work is the current best way to do a job, written down: when, what, and how you know it's done. It's what makes the loop reliable on a tired Tuesday. It's also what lets a routine run a step for you, because you can't automate a step you haven't defined.
From my houseMy morning brief started as a hand-written card like this. Once the steps stopped changing, it became clock work.
Print the blank →Do · guardrails built inMistake-proofing, and a human stop.CI tool · Poka-yoke & jidoka
Design the process so the mistake can't happen. Specialists produce drafts, not sends. Nothing sends, spends, books or deletes without my yes, so a wrong draft costs a tap, not an apology.
Toyota's looms stopped themselves when a thread broke. Mine do the same: when a specialist is unsure, it stops and puts the item in “Needs you.” When a routine breaks, it fails loud.
Do · pull, not pushA board with a limit, so nothing piles up on me.CI tool · Kanban & WIP limits
Kanban makes work visible by status and caps how much can be in progress. My “Waiting on you” card is a kanban column with a small limit: when it's full, specialists hold new drafts and Ford tells me. Nothing new lands on me until I clear something.
Captured 3
Doing 2 / 3
Waiting on you 2 / 5
Done this week
Why a limitWithout one, drafts pile up and the tap stops being a real decision. A small limit keeps my yes meaningful.
Print the blank →A kanban board is a visual management board, so see also Visual management & andon in Act. The Level-week planner is the same idea at a different level: a board for the week instead of the day-to-day items. The requirements from our SIPOC (notifications and the daily newspaper) feed this board, and it feeds the daily report-out.
Do · level the loadLevel the week, and keep one day free.CI tool · Heijunka
Heijunka means spreading work evenly instead of in spikes. For a week, that's deep work, admin, people time and home tasks spread across the days, so no single day breaks and Sunday stays free. Callie proposes where things fit and flags an overloaded day; she never moves people without my yes.
GuardrailSundays are for being present, away from screens. The level week is built around that, not the other way round.
Print the blank →This is the same idea as the kanban board and other visual management boards, at a different level: the whole week instead of the day-to-day items. That's why the two sit together here in Do.
Phase 5 · SpecialistsSpecialists & lanes.CI tool · RACI
Narrow lanes, deep context. Start with one specialist (usually email) and add the next only when the first is boring. Each lane gets a RACI row before it gets a single task: specialists can own the work, never the yes.
Phase 5 in practice · a workflow you'll recognizeEmmy and the inbox.Standard work + poka-yoke
Everyone has inbox pain, so this is the one to copy first. The goal isn't inbox zero for its own sake. It's a calm inbox — without AI freelancing your relationships.
- 7:00 amMorning pass. Emmy reads what came in overnight. Clock work — it runs whether I remember or not.
- sortFour piles. Trash · Unsubscribe · Reply drafted · Needs you. Replies are drafted in my voice, never canned.
- reportOne short summary lands in my chat through Ford — counts, the drafts, and anything that's waiting on me.
- holdMy yes. I tap approve, edit, or no. Nothing is sent or deleted until I do. That's the whole trick.
- middayA lighter check for anything urgent. Then the inbox is left alone.
Emmy's rules
- No send, no delete without a human OK.
- Drafts sound like me or they don't go.
- Family and close friends get extra care — Emmy flags and drafts carefully, and nothing goes out without my yes.
- When unsure, it goes in “Needs you.”
Check · Look honestly: how are we doing, where does work get stuck, and why?
Try thisWalk one real week before you automate anything. You can't fix a step you've only imagined.
Check · Phase 6 · the Control TowerA few numbers, weekly, and a place to act.CI tool · Control Tower KPI sheet
The Control Tower is where we check how the whole system is doing. We can see where we are and take action on any task or number that isn't performing the way we expect. It's part of Check, and the first reading we take, before changing anything, is part of our Plan baseline.
From my houseThe goal is a mostly green page. Red is rare on purpose, so when it shows up I actually look.
Check · flowFlow metrics: how smoothly work moves.CI tool · Flow metrics
Flow metrics show how smoothly work moves, not how busy anyone looks. AI timestamps every action, so there's no stopwatch. Three clocks help us see it:
How long one task takes from the day we start it to the day it's done, the whole stretch. A long one can point to a bottleneck or a place where work keeps stopping.
The time we actually spend working on it, without the waiting.
How long from when it's asked for to when it's delivered. A long one can show where delays hide along the way.
We also count carryover: items rolled into next week, the personal version of work-in-progress. Print the blank.
Check · say vs. doWhat we said matters, and where the time went.CI tool · Say vs. do review
Once a month or once a quarter, we hold up what we say matters next to what actually happened. It has three jobs: it gives us a baseline before we change anything (that's why it's also in Plan), it's a check on where our time goes, and it closes the loop in Act, when the one small experiment we picked gets looked at again.
Check · the value stream (Gemba)Walk the loop. Tag the waste.CI tool · Gemba / waste walk (8 wastes)
Lean says go to the gemba: look at the real work, not your memory of it. Here that means a real week of screenshots, inbox and calendar. Walk the daily loop as a value stream, one step at a time, and tag anything that doesn't serve a customer from your SIPOC.
One low-friction inbox for thoughts. A wearable, a voice note, a single notes app.
What is this? Trash, someday, or real — and which lane?
Yes, no, not now, or hand it to someone. The human step.
Do it, delegate it, or schedule it. Drafts come ready to approve.
Back to its home. Review weekly so nothing rots.
The eight wastes (DOWNTIME), at home
| Waste | What it looks like at home | The fix (and where AI helps) |
|---|---|---|
| D · Defects | A draft that has to be rewritten; a reminder set for the wrong day | The PDCA loop learns from every edit |
| O · Overproduction | Briefs and reports nobody reads | Retire a routine nobody opens |
| W · Waiting | Decisions stuck on me; a reply waiting on one detail | “Waiting on you,” cleared within 24 hours |
| N · Non-utilized talent | Me doing sorting a routine could do; ideas I never capture | Hand the sort to a specialist; capture by voice |
| T · Transportation | Copying details between apps; forwarding things to myself | One home, quiet sync |
| I · Inventory | Unread newsletters, a full Downloads folder, open loops | Unsubscribe pile; the Downloads rule |
| M · Motion | Hunting for a file; checking five apps for status | One glance page |
| E · Extra processing | Re-reading the same email three times; polishing a quick yes | Four piles; decide once |
GuardrailLook at real data, redacted. Private details stay out of anything shared.
Print the blank →Check · where the time goesThe vital few fill most of the pile.CI tool · Pareto 80/20
A Pareto chart is a tally sorted biggest first. Usually a few causes make most of the mess. AI does the tally across a month of email in seconds, so you fix the top few instead of everything.
The readTwo kinds of email were about two-thirds of the pile. Emmy's Trash and Unsubscribe piles handle both, and I approve them in one tap.
Print the blank →Check · RCA, root cause analysisAsk why until it's fixable.CI tool · RCA: 5 Whys · Fishbone / CEDAC
RCA — 5 Whys and Fishbone / CEDAC are one family. CEDAC extends the fishbone, and it pairs with 5 Whys when we want to dive deeper into causes.
When something slips, the Toyota habit is to ask “why?” until you reach a cause you can actually fix, instead of promising to try harder. A fishbone helps when there are many possible causes: sort them by category first.
- The reminder email was buried under promotions.
- It came from a sender the inbox didn't recognize.
- Money emails had no standard home; they sat in the general inbox.
- When Emmy started, she had four piles and none of them was for money.
- Penny's lane was added later, and nobody mapped where her inputs arrive.
AI can suggest causes and gather the evidence for each. I choose the root cause and the fix.
Check · the outputDecide what stays human.
The last question before you build anything: which steps are clock work, which are one-offs, and who decides? This table is the output of the analysis, and the spec for everything in Do.
Clock work routines
Things that happen on a schedule, every time, without anyone asking: the morning brief, the inbox pass, the week-ahead. These are where AI shines — reliable and boring on purpose.
Once one-offs
A trip, a big rewrite, a new project. These get a brief, a deep-work session, and a finish line — then they're done. Don't turn a one-off into a routine just because you can.
Act · Hold the gains, and carry what we learn into the next Plan.
From my houseSundays are for being present, away from screens. The plan waits.
Phase 7 · Hold the gainsA glance, a rhythm, a coach.
Act is where most improvement efforts quietly die: the new way slides back to the old way. Classic CI holds the gains with visual management, a control plan and a steady rhythm of check-ins, and then we carry what we learned back into the next Plan. AI is what makes that affordable at home, because it does the checking.
Act · the planKnow what normal looks like, and what to do when it isn't.CI tool · Control plan & signal vs. noise
A Six Sigma control plan lists each key measure with its normal range, who checks it, the signal that means “act,” and the reaction. It turns the Control Tower from pretty tiles into a system that responds.
| Measure | Normal range | Checked by | Signal: act when… | Reaction |
|---|---|---|---|---|
| Routines on time | 90–100% | Ford · daily | Below 90% two weeks running | Heartbeat check; fix the routine or retire it |
| Decisions waiting on me | 0–3 open | Ford · daily | Anything older than 24 hours | Moves to the top of the morning brief |
| Inbox at a calm level | 5+ of 7 days | Emmy · daily | Three rough days in a row | Re-run the Pareto; propose a new filter |
| Time where I meant to | 65% or more | Callie · weekly | Below range three weeks in a row | Monthly coach picks one experiment |
| Money follows the plan | KPI being set | Penny · weekly | A payment or spend off the plan | Chat flag; we refine the plan |
| Sundays kept free | 4 of 4 | Callie · monthly | One missed Sunday | Ask why; protect the next one first |
GuardrailReactions that leave the house still wait for a yes.
Print the blank →Act · keep learningEvery edit makes the next draft better.CI tool · PDCA feedback log
Our whole guide runs on Plan, Do, Check, Act, and this is that loop in miniature, running on the draft-and-hold flow. When I review a draft, what I change, what I cut and what I reject doesn't just vanish. It gets captured and saved as style notes, rules or memory, so the next draft needs less from me.
The draft or proposal starts from my style notes, rules and memory, not a blank page.
Yes, edit or no. The tap where my judgment lives.
It compares what it drafted with what I sent: tone I softened, lines I cut, drafts I turned down.
The lesson is saved as a style note, a rule, or a remembered preference.
| What I said (or did) | What it learns | Saved as |
|---|---|---|
| “Warmer, shorter.” | Drafts to friends run too formal; keep them to three sentences | Style note |
| “Never say ‘circle back.’” | A phrase that's banned in anything with my name on it | Rule |
| “Always cc my spouse on house stuff.” | Who to loop in, by topic | Preference |
| Rejected a draft: “this one's mine to write.” | Some messages stay fully human; flag them, don't draft them | Rule |
| Swapped the sign-off | “Warmly” for people I know, “Thanks” for everyone else | Style note |
From my houseThis is the “feed it so it learns you” principle, made mechanical. Two weeks of honest edits did more for my drafts than any prompt I wrote.
Print the blank →The same loop works at the scale of the whole system: one small improvement at a time, with each lesson carried into the next Plan. New routines get a two-week pilot (boring and reliable) before they become clock work.
Act · keep the map livingReview it on a schedule, and update it as life changes.CI tool · Personal SIPOC
Our SIPOC is a living map, like a will or a living trust. It's only useful if it still matches our life, so we review it on a set schedule (we suggest quarterly) and update it when something changes: a new season, a new role, a new helper. What we learned in Check goes into the next Plan.
- Put the review on the calendar. Quarterly is a good start; pick a day and keep it.
- Reread each column. Are the suppliers, outputs and customers still true? Are the quality and delivery measures still the right ones?
- Update it and note what changed. Then let the notifications and the daily newspaper follow the new requirements.