How we use AIA personal operating system, with AI in the room
Meet the team · the roster

My team, by name.

An example, not a prescription. Each one is a lane from my SIPOC with a name, so I know who to ask, and each one drives toward one number. You might need three. I grew into thirteen.

Showing all 14 team members

F

Ford

Routes every lane

Chief of staff. Home chat, briefs, routing. The one voice I talk to — everyone else reports through here.

Drives towardDecisions waiting on me cleared within 24 hours; routines running on time

E

Emmy

Home

Email triage. Sorts, unsubscribes, drafts in my voice — then holds.

Drives towardInbox at a calm level, every day

P

Penny

Money

Keeps our money plan and executes to it, refining the strategy month by month so money works as a resource.

Drives towardMoney follows the plan (KPI being set)

C

Callie

Home

Calendar, scheduling, habits, and time audits. Finds the gaps and the collisions.

Drives towardTime spent where I meant to; zero double-bookings

Co

Concierge

Side business

Ensures the best possible guest experience in our side business — always looking for new ways to wow our guests and the friends and family who come to visit.

Drives towardFive-star guest experiences

B

Booker

Side business

Bookings and rates for the side business.

Drives towardBooked nights (occupancy)

R

Ranger

Side business

Looks after a second side-business lane.

Drives towardSpaces filled

Sc

Scout

Travel

Travel planning — trips, clusters, the handoffs.

Drives towardTrips ready early, with no surprises

A

Ari

Work

The work-lane assistant. Helps me get ready; draft-and-hold, always.

Drives towardPrep ready before it's needed

BD

Bright Desk

Work

Organizational coaching — thinking partner for how teams work.

Drives towardOne coaching idea put into practice each month

W

Mr. Wilson

Family

My husband's assistant — his projects and builds.

Drives towardHis open tasks moving each week

AB

Anthony Butler

Family

School-year and family logistics.

Drives towardSchool and family deadlines met on time

St

Stride

Health

Movement and nutrition rhythm.

Drives towardActive days each week

Cl

Claude

Work

Deep-work partner for one-offs: writing, code, pages like this.

Drives towardDeep-work pieces shipped

CI tool · Control TowerEach specialist owns one number, and the numbers roll up to the Control Tower, so one weekly glance tells me whether the whole team is working.See the Control Tower →
How routing works

One voice. Many hands. Your yes.

I talk to one chief of staff. Ford routes to the right specialist, who drafts and reports back through Ford. Nothing leaves the house without me.

Wearable capturevoice, all day
→
Memory archivequiet sync
→
Fordchief of staff · routes
→
Specialists / Claudedraft & propose
→
Youyes · edit · no
→
Surfaceschat · Dialed In · text

Draft-and-hold, honestly

Specialists stay in their lanes and hand work back up through the communicator. I see a short summary with the drafts attached, tap yes / edit / no, and only then does anything go out. It's a little slower than full autopilot. That's the point — the tap is where my judgment lives.

What goes wrong

Bots stall. Syncs drop. So there's a reliability heartbeat three times a day that checks the team is actually alive, and the rule is fail loud: if something breaks, it tells me plainly instead of quietly pretending.

Who does it, and who says yes.

CI tool · RACI chart

A lane is only a lane if everyone knows their part. RACI is a one-page way to write that down: who's Responsible for the work, who's Accountable for the outcome, who's Consulted first and who's Informed after.

TaskMeFordchief of staffSpecialist
Inbox triagesorts, drafts, holdsAIR
A bill coming dueflags and reminds, never paysAIR
A trip bookingoptions and a draft planACR
A guest arrivalwelcome and check-in messagesAIR
R Responsible · does the work A Accountable · owns it, gives the yes C Consulted · asked before I Informed · told after
Look at the “Me” column: it never changes. I'm always Accountable for anything that leaves the house. Specialists can own the work, never the yes.

From my houseWhen a new bot joins the team, it gets a row here before it gets a single task.

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